Refund policy

Before you buy

For our initial window-track cleaning selection, we do not accept change-of-mind returns or exchanges. Check the dimensions, intended use and selected options before ordering. Leave out anything you already own or do not need.

Damaged, faulty, wrong or missing items

Contact volabee.2plk@gmail.com with your order number and a description of the problem. Please include photographs of the item and packaging where practical, and contact us promptly, ideally within 7 days of delivery, so we can investigate with the shipping partner. This request does not shorten any legal warranty or other rights you have.

If an item arrives damaged or faulty, is the wrong item, or does not arrive, we will review the details and arrange an appropriate remedy, including a replacement or refund where applicable. You will not be charged return postage for a confirmed error or defective item that we require you to return.

Return instructions and refunds

Please contact us before sending anything back. We will provide the correct instructions if a return is required. Do not return items to the address printed on the parcel without confirmation. Refunds we approve are sent to the original payment method; your payment provider controls when the credit appears.

Cancellations

Contact us as soon as possible to request cancellation. We can cancel and refund an item before it is submitted for fulfillment. Once fulfillment has begun, cancellation may not be possible. If we cannot supply an ordered item, we will notify you and refund that item.

Nothing in this policy limits rights or remedies provided by applicable law. Contact One Less if you need help with your order.